During this pandemic outbreak, we encourage you to submit your claims or your client’s claims through electronic means instead of submission by hand or post. Kindly scan and submit the claims documents to our claims team to our email address, email@example.com.
We will communicate with you when we received your eClaim submission and/or submission of additional information/documents.
We do sincerely hope you could bear with us if our reply is delayed due to overwhelming volume of emails interaction. Rest assured, our staff will remain active and engaged in handling your case so please continue to reach out to us by email if you have any questions or concerns.
Thank you for your understanding, flexibility, and support during these challenging times. We apologise for any inconvenience and shortcoming on our services, if any.
No one wants an untoward incident and when such an incident arises, our policyholders and claimants mean the most to us. This is the moment that reinforces our promises to you.
At ECICS, we have a dedicated claims team with years of technical experiences. It is our responsibility to ensure that genuine and legitimate claims are settled accurately and professionally without much hassle. We do it by making our claims procedures and processes simple, and ensuring that we deliver a consistent service to our policyholders and claimants.
To ensure your claim is handled promptly and efficiently, please submit all original supporting documents to ECICS Limited, 10 Eunos Road 8, #09-04A Singapore Post Centre, Singapore 408600.