CONTACT INFORMATION
ECICS Limited
10 Eunos Road 8 #09-04A Singapore Post Centre
Singapore
408600
6337 4779
6338 9267
0830hrs - 1800hrs
Claims Hotline
ECICS Claims
63030182 / 63030190

Our claims philosophy is to work in close partnership with our clients and brokers to achieve a fair, timely and effective resolution of potential claims. Our experienced team of claims experts is well versed in dealing with the technical issues of even the most complex claims.

Enjoy comprehensive protection on the road with ECICS Private Car Insurance.

With 24/7 Auto Assistance1, you can be assured of roadside assistance in the event of any road accident in Singapore. Also, with authorised workshops located conveniently island-wide2, you can be assured of repair service quality and ease of accident reporting.

What are the benefits of ECICS Private Motor Car Insurance?

Choice of Plans

Choice of Authorised Workshops or

Any Workshops3

Excess Customization

Choice of excess4 from $750 to $1,500

Free NCD Protector

Free NCD protection for existing NCD

entitlement of 30% or higher5

Waiver of excess*

Waiver of excess for policyholder6

and named driver(s)

Personal Accident Coverage

Up to $20,000 personal accident coverage for policyholder6

and named driver(s).

Benefits at a Glance

Benefits SummaryCoverage
Damage to third party propertyUp to $5,000,000
Death or Injury to third partyUnlimited
Medical ExpensesUp to $300
Personal accident benefitsUp to $20,000
Roadside assistance in SingaporeCovered
Unlimited windscreen coverUp to $300
Windscreen excess$100/claim

124/7 Auto Assistance is a complimentary service for road-related accidents occurring in Singapore only.
2Applicable for Comprehensive (Authorised Workshop) plan only. For list of Authorised Workshops, please visit here.
3Additional premium is applicable for Comprehensive (Any Workshop) plan.
4Excess is the first part of the claim which you are liable for as stated in the Policy Schedule.
5NCD Protection is applicable for first accident only and for existing NCD entitlement of 30% or higher.
6Policyholder refers to the Main Driver and owner of the insured vehicle.

This is for general information only. For the full policy terms and conditions and exclusions, please refer to the Policy Wordings. All our products are developed to benefit our customers but not all may be suitable for your specific needs. If you are unsure if this plan is suitable for you, we strongly encourage you to speak to a qualified insurance adviser. Otherwise, you may end up buying a plan that does not meet your expectations or needs. As a result, you may not be able to afford the premiums or get the insurance protection you want.

Importantly stay calm and follows these steps:

Step 1. Obtain Information

  • Write down the particulars of parties involved, including name, NRIC/FIN number, phone number, address and insurance company;
  • Take note of the vehicle numbers;
  • Take digital photographs of all involved 3rd-party vehicles and the accident scene;
  • Avoid discussing liability with others involved in the accident, or their lawyers.
  • Refer all communications unanswered from them to ECICS without delay.
Step 2. Call Our Workshop
  • Call our authorized workshop for a tow truck if you need a towing service or for further advise on the accident
  • Refer to our list of authorised workshops in your insurance document or click HERE.
  • Do not accept any offer by roadside touts offering free tow-truck services, or referral to unauthorised workshops with free use of rental cars.
  • This may compromise your claim or defence to a claim.
  • You are required to make a police report in the following situations before you proceed to the Approved Reporting Centres for your accident reporting:
    • Injuries involved;
    • Damage to Government vehicle/property;
    • Damage to foreign vehicle;
    • A hit and run party;
    • Pedestrian or cyclist involved;
    • Vehicle is stolen or vandalised;
    • Any accident outside of Singapore.
Step 3. Accident Reporting
  • To report the accident, bring along your accident vehicle (whether damaged or not) to one of our authorised workshops which also served as ECICS Approved Reporting Centre within 24 hours or by the next working day.
  • You must bring along your/the driver’s NRIC or other identification documents, driving licence the original Vehicle Insurance Certificate.
  • Submit you digital photographs and your in-vehicle video footage to our approved reporting centre’s representative.

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